Practical Steps for Implementing a Culture of Continual Improvement

Presented by Ryan Holzer, MBA, Information Technology Service Management (ITSM) Solutions Consultant, and Co-Founder of Boise ITSM

Learning Areas:

  • Seamlessly Embed Continual Improvement Best Practices:

    Integrate continual improvement best practices seamlessly into your teams, projects, programs, and organizational workflows.
  • Drive Success through the Continual Improvement Model:

    Harness the power of the continual improvement model to elevate the success of your initiatives. Implement the model’s steps to refine planning, enhance execution, and optimize outcomes across processes, projects, programs, and portfolios.
  • Cultivate a Culture of Proactive Improvement:

    Foster a culture of improvement by implementing and acting upon continual improvement opportunities.

    Learn how to empower your teams with the skills to identify, evaluate, and address areas for enhancement, cultivating a positive and forward-thinking team or organizational culture.

You can claim 1.0 PDU for this Lunch and Learn. Lunch and Learn topics align with any/all of the PMI Talent Triangle® components (Business Acumen, Power Skills, Ways of Working)

Speaker Bio

Ryan Holzer

Ryan Holzer is an IT Service Management solutions consultant with 25+ years of IT leadership and service management expertise. He earned a Master of Business Administration degree from Boise State University, achieved the ITIL v3 Expert certification, and is an ITIL 4 Foundations coursework trainer. Focused on digital strategy alignments, his professional emphasis areas include deploying continual improvement frameworks, driving operational excellence and customer/market relevance initiatives, and leading executive teams through organizational change management campaigns.


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